I wanted to let you all know that even as experienced as I am with online shopping and getting the best deals, that even I have bad experiences.
I wanted to get my daughter the Name in a Song cd that I saw advertised in Parents magazine from this website.
I went to the site and I carefully listed to all the recordings and picked the Mickey Mouse and Friends CD and then made absolutely sure that I picked the correct pronunciation of her name since her name her name is often pronounced 2 different ways. I listened to the pronunciation more than once and even had my husband double check before I ordered. We were excited to give it to her for Christmas. I even paid full price for this item which I rarely do!
Fast forward to Christmas, she gets her cd and we go to play it Christmas night and it's the wrong pronunciation. We were so disappointed, but thought it would be easy enough to replace since we ordered the right thing and I still had my receipt (I save all my receipts for this purpose). I check my receipt that I saved and it was correct on the reciept. I contact the company and they say that I need to ship the cd back at my own expense. They say that since I ordered it in November (for Christmas!) that I am well beyond the 7-10 day return policy and that I needed to read the return policy, but they would make an "exception" this time and allow me to return the cd (at my own expense) and then send me my correct copy.
I never sent the cd. My husband and I were extremely disappointed that we took all the time to order the right item only to get the wrong item in the end and have to pay even more to get the right one for my daughter.
I am going to take the money I would have spent to ship this one back and order from another company who hopefully has better customer service.
Moral of ths story - read the return policy carefully, especially around the holidays or if you order early like I do and always let other people know when you get good or bad customer service so that they know which companies to avoid and which ones have superior customer service!
Please let us know of any companies you have had very bad or very good experiences with in the comments. We would all love to know!!!
Please let us know of any companies you have had very bad or very good experiences with in the comments. We would all love to know!!!
5 comments:
I love Amazon! I ordered a Baby Alive doll for my 2 year old for Christmas this year. The doll worked when we received it - it was making all sorts of noises in the box. Christmas morning she opened the doll and it would not make a sound. I replaced the batteries multiple times. Finally my wonderful friend told me how easy Amazon's return policy was. So I contacted Amazon via email, the instantly sent me a return label and within 24 hours I had a new baby for my little princess. AMAZON ROCKS!!! - Katie
NameInASong here. I'm happy that you post information for people because it's very important for people to know good and bad that is happening in our world, however, please understand we did everything on our end correct. If in fact you did receive the wrong CD, we would have sent you the correct one back, no problem and I wouldn't have had any trouble paying you back for your shipping charges (there are people out there that buy the CD's say they're wrong and they're right to get more CD's...not saying that's you, but that's why we have this in place now). You also did great letting us know on Christmas that this happened - the first time you listened to it. I also responded to you and spoke with you a couple times on Christmas. I'm not sure how many other small owned businesses would be communicating on Christmas. We wanted to give you good service and thought we did. Too, re: our refund and return policy - we were of course making an exception re: that. It was a month later from you receiving the product. I'm very sad that you're giving our company a bad name. I'm sorry for your troubles and wish you felt differently because we care greatly for our customers and our service. Take care.
I saved all the emails from Name In a Song and we could have saved a lot of bad feelings if it was ever said that they would refund my shipping when they received my incorrect cd back. I think that is a great lesson for all companies. I totally understodd wanting the cd back to make sure it was really the wrong cd, I just didn't see why I, as the customer who did nothing wrong, was going to have to pay even more to get the issue resolved and get my daughter her correct Christmas present.
The expense to return a CD could only have been like a dollar or so. How silly to refuse to return the Cd and let them send a replacement.
This is the sort of unreasonable consumer that drives me batty and drives costs up for everyone.
You know I feel too many people have been told "The customer is always right" too many times and now people have this unrealistic sense of entitlement. How sad
Actually, it recently cost me just under $3 to send a CD back to a company. but beyond that the company should have said that they would return the shipping. I have a difficult name to pronounce on the generic recorded gift and receive really awful things from well meaning friends. Not a good experience for a young child. Too often I find that a company is rude until you make that 3rd or 4th attempt to get them to do the right thing. They need to be aware that they can be rated online now.
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